GENERAL SHIPPING INFORMATION

Orders are processed and shipped from Monday to Friday, between 10:00 AM and 3:00 PM.

Orders received after 3:00 PM on Friday will be processed on the next business day. Kindly allow up to 7-10 business days for processing and shipping. During peak seasons or special events, processing times may extend to 7-14 business days. We offer shipping services across the United States and to most international destinations.

SHIPPING PROCEDURE

We handle and process orders from Monday through Friday, between 10:00 AM and 3:00 PM. Domestic shipments are dispatched via USPS. Shipping charges are automatically calculated and applied at checkout. Please ensure that your delivery address is accurate to prevent any returns or additional shipping charges.

Once the package is in the shipping carrier's (USPS) custody, Minetrology is unable to provide an estimated delivery date. However, the package can be tracked using the provided tracking number. 

Upon placement and processing of your order for shipment, you will receive email notifications, including the tracking number, when the package is out for delivery, and a delivery confirmation.

If you do not receive any shipping notifications within 8 days of placing your order, or if you have any other inquiries regarding your order, please get in touch with us.

PACKAGE THEFT, DAMAGE, OR LOSS

We acknowledge that theft or loss of a package can be distressing. Nonetheless, Minetrology bears no responsibility once the packages have been shipped and are in USPS's possession.

After the order has been collected by the shipping carrier (USPS), it is their responsibility to ensure safe delivery to the recipient. If a package is not received but is marked as "Delivered" in the USPS system at the provided shipping address, the customer should contact USPS directly. Minetrology shall not be held liable for any lost, stolen, or damaged packages once they have left our shipping facilities.