Minetrology Return Policy
At Minetrology and our associated brands, we strive to ensure your satisfaction with every purchase. We understand that situations may arise where a return or refund is necessary. Please review our policy below to better understand our approach:
Services
Health and Wellness Services
Due to the nature of our health and wellness services, we regret to inform you that these services are **non-refundable**. We commit to providing top-notch service and expertise to meet your needs, and we appreciate your understanding in this matter.
Physical Products
General Refund Policy
For physical products, refunds are evaluated on a case-by-case basis depending on the condition of the item upon return. Here’s how we handle specific scenarios:
1. Unopened Products
If the product is in its original, unopened packaging, you may return it within 30 days of purchase for a full refund or exchange.
2. Opened Products
Opened products that are undamaged and in resalable condition can be returned within 30 days of purchase. A restocking fee may apply, and the refund amount will be determined after inspecting the returned item.
3. Damaged Products Due to Carriers
If your item arrives damaged due to carrier negligence, please file a claim directly with the carrier to process the damage. We recommend documenting the damage and keeping all packaging materials for the claim process.
Additionally, please notify our customer service team within 48 hours of receiving the damaged item to assist you with the carrier claim process and explore potential resolutions.
Exceptions and Considerations
Final Sale Items: Products marked as "Final Sale" are not eligible for return or refund.
Customization: Personalized or custom-made items are non-refundable unless the product arrives defective through no fault of the carrier or customer.
Return Shipping Costs
Please note that the return shipping cost for any item must be covered by the customer. Minetrology is not responsible for any shipping fees incurred during the return process.
How to Initiate a Return
To ensure a smooth and efficient return process, please follow these steps:
1. Contact Customer Service
Reach out to our customer service team within the applicable return period. Provide your order number, details of the product, and the reason for return.
2. Prepare Your Return
For accepted returns, you will receive detailed instructions on how to return your item. Carefully package the product to prevent damage during transit.
3. Shipping Your Return
Use a traceable shipping method and retain a copy of your tracking information. Minetrology is not responsible for lost or misdirected returns that are not accompanied by valid tracking details.
4. Processing Your Refund
Once we receive and inspect the returned item, we will notify you of the refund status. Refunds are typically processed within [specified time frame] and will be issued to the original method of payment.
We appreciate your business and thank you for your understanding and cooperation. Should you have any questions or require assistance, please do not hesitate to contact our customer service team.
Contact Minetrology Customer Service Team: